The Department for Education COVID-19 helpline; and the UK Health Security Agency (UKHSA) Advice Service, (formally the Public Health England (PHE) Advice Service) will be available over the Christmas holidays to answer any questions you have about COVID-19 relating to education and childcare settings and children’s social care.

Phone: 0800 046 8687

Opening hours:
24 December – 10am to 4pm
25 to 28 December – Closed
29 to 30 December – 8am to 6pm
31 December – 10am to 4pm
1 to 2 January – Closed

3 January – 10am to 4pm Until 24 December, the helpline opening hours are:
Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 6pm